Policy

OUR COMMITMENT TO SERVICE

USA Meso, Inc. strives for customer satisfaction. Our staff makes every effort to offer our customers the highest level of service possible and respond to their needs in a timely fashion. USA Meso is committed to ensure that all orders be processed and shipped in a timely manner. We can usually ship products within 48 hours of receipt of completed order form, should merchandise be available in stock. If we cannot fulfill orders within this 48 hour time frame the customer will be notified of the delay and advised of the expected delivery of goods ordered.


OUR PRIVACY POLICY

  • We have security measures in place to attempt to protect against the loss, misuse and change of customer data under our control. We impose strict rules on all our staff that will ensure your privacy is maintained. 
  • Orders received through the internet are received through a secured site with a 256 bit security certificate.


MONEY BACK GUARANTEE & RETURN POLICY

USA Meso, Inc. strongly believes in customer satisfaction and therefore extends a 14-day money back guarantee on all items with resalable condition. A 15% restocking fee will apply to all returns. Unfortunately we are unable to offer refunds on shipping and handling.

Return Policy Guidelines

  • It is the responsibility of the customer to ship returning items to USA Meso. This must be done by a traceable service: i.e. FedEx, UPS or DHL.
  • All returns must first be cleared through our customer service department. Items must be accompanied by the original invoice and an accompanying note that indicates the reason for return.
  • All items must be sent in original packaging.
  • All returns must meet an inspection to be accepted.